Specialists in Personal, Residential and Commercial Finance

Treating Customers Fairly


At JFS Financial, we are committed to offering our customers the highest possible standards of service. In so doing we support the "Treating Customers Fairly" (T.C.F.) initative from the Financial Services Authority.

We recognise that both our customers and ourselves have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will:

  • Ascertain your individual needs, preferences and circumstances before recommending a mortgage, loan or any other financial facility.
  • Provide you with clear information about the products and service we offer, including fees and charges within five days of our initial discussions.
  • Only recommend a mortgage that we consider suitable for you and that you can afford - and always the most suitable from the available options.
  • Not recommend a mortgage if we can't find one we consider suitable.
  • Encourage you to ask if there's something you don't understand.
  • Give you access to a formal complaints procedure should you become unhappy with our service.

How you can help us

To help us give you the most appropriate advice, we will ask you to:

  • Tell us as much as possible about you income and outgoings, to enable us to properly assess how much you can afford.
  • Let us know about changes that might effect your ability to repay a mortgage in the future.
  • Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand.
  • Tell us if you think there are ways we can improve our service.

Thank you for choosing JFS Financial